Who should enroll in this programme?

This programme is ideal for team members, team leaders or those who want to lead, organise and motivate a team.
These qualifications are designed to help you boost your performance as a team member and help you make the transition from working in a team to leading a team.

Certification

Graduates of this programme will receive an award from ILM.

Entry Requirements

There are no entry requirements for this programme.

Course Content

A minimum of 3 credits and a maximum of 12 credits are required to achieve this qualification. The duration of the programme is dependent on the units chosen.

Unit Titles include:

• Developing Yourself as a Team Leader (1 credit)
• Improving Performance of the Work Team (1 credit)
• Planning and Monitoring Work (2 credits)
• Developing the Work Team (1 credit)
• Induction and Coaching in the Workplace (2 credits)
• Meeting Customer Needs (2 credits)
• Working Within Organisational and Legal Guidelines (1 credit)
• Providing Quality to Customers (1 credit)
• Using Information to Solve Problems (1 credit)
• Understanding Change in the Workplace (2 credits)
• Maintaining a Healthy and Safe Working Environment (1 credit)
• Diversity in the Workplace (1 credit)
• Using Resources Effectively and Efficiently in the Workplace (1 credit)
• Communicating with People Outside the Work Team (1 credit)
• Briefing the Work Team (1 credit)
• Workplace Communication (1 credit)
• Workplace Records and Information Systems (1 credit)
• Business Improvement Techniques (2 credits)
• Leading Your Work Team (2 credits)
• Managing Yourself (1 credit)
• Enterprise Awareness (3 credits)
• Working with Customers Legally (1 credit)
• Setting Team Objectives in the Workplace (2 credits)
• Gathering, Interpreting and Utilising Data in the Workplace (1 credit)
• Methods of Communicating in the Workplace (1 credit)
• Satisfying Customer Requirements (1 credit)
• Understanding Effective Team Working (1 credit)
• Building an Awareness of Waste Management (2 credits)
• Understanding Sales in the Workplace (2 credits)
• Understanding the Implications of Working in an Enterprise (3 credits)

Programme Fees

Programme fees include registration, examination, course material and tuition fees. For more information on fees please contact one of our many branch offices.